Returns Policy

 

How Do I Return an Item?

If you need to exchange or refund your order, visit our returns portal to create a return.

click here to go to returns portal 

Returns Info

We offer a 45 day exchange or full refund if you are not satisfied. This 45 day window begins upon receipt of your item as specified in your tracking info.

To be eligible for a refund or exchange:

  • Items must have tags attached and be returned in original packaging
  • Items must remain unworn (except trying the garment on) and unwashed 
  • Be in a suitable condition to be restocked 

Returned items are fully inspected and will not be accepted if they do not meet this criteria.

Once your returned item is received we will either process your refund or exchange. You will be notified by email when your return has been processed.

Please note that once your items have been received at our warehouse and tracking shows that its been delivered, it can take up to 7 days for your return to be processed and actioned. 

For quicker return processing, please forward your proof of postage to returns@taperedmenswear.com.

For any outstanding return queries please email returns@taperedmenswear.com 

Refunds Not Eligible:

Please note the following scenarios are not eligible for a refund and you will only be able to exchange your product if:

  • You have purchased an outlet item
  • Your item shows delivered by the courier company but has not been received. It is at the discretion of Tapered to issue a replacement as a a gesture of goodwill.
  • Your items were lost in transit upon returning to our warehouse.

Returns FAQs

Follow the steps on our return portal:

Return Portal

UK Customers: Returns are Free, once you complete your return details on the return portal you will be issued with a pre-paid Evri returns label. Please note that you will need to print off your Evri return label provided. We do not yet have the facility to provide a QR code.

International Customers: We cannot provide a pre paid return label. You will be responsible for paying any costs and charges associated with returning items to us, including customs charges (import duty or tax) on any returns. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

You only need to pay for the costs to return your item to us, if you are exchanging your item you won't need to pay for shipping again.

Mark the shipment as 'returned items' to avoid unnecessary additional customs charges.

We currently only provide pre-paid return labels to UK customers.

Please note that for customers in Northern Ireland, we aren't able to send pre-paid return labels. Please send us an email at: returns@taperedmenswear.com to process your return.

We aim to process and refund all returns within 7-10 working days upon receipt of your items. You will receive an email to confirm that your refund has been processed.

After you have received an email to confirm that your refund has been processed, it can take an additional 5 days for the funds to show back in your account you made payment with.

Note that all UK returns will be provided with a pre paid label, if you are outside the UK you can return to the following address:

Tapered Menswear Returns

Total Fulfilment

Unit 76 Warfield Road

Kellythorpe

East Yorkshire

YO25 9FQ

United Kingdom

If you haven’t received an update regarding your return and it's exceeded 7 days since we have received your items at our warehouse. Send us an email at returns@taperedmenswear.com or chat with us.

As part of our ongoing sustainability efforts, we’re creating positive changes today to help push for a better tomorrow. These include the removal of paper returns forms from all Tapered orders. 

As well as working on more printless options, we’re always striving to do the right thing and improve our impact on the world around us. Thats why we've made the process to return your items exclusively online on our returns portal. 

We're sorry to hear you have received a faulty item. Please send us the following info by email:

Your Order Number

Item Name

Photos that show:

The fault as clearly as possible

Full-length photo of the item

Don't worry about sending your faulty item back to us, just keep hold of it until you've been in touch.

More Questions?

Please contact our support team here.