How Do I Return an Item?
If you need to exchange or refund your order, visit our returns portal to create a return.
We offer a 45 day exchange or full refund if you are not satisfied. This 45 day window begins upon receipt of your item as specified in your tracking info.
To be eligible for a refund or exchange:
- Items must have tags attached and be returned in original packaging
- Items must remain unworn (except trying the garment on) and unwashed
- Be in a suitable condition to be restocked
Returned items are fully inspected and will not be accepted if they do not meet this criteria.
Once your returned item is received we will either process your refund or exchange. You will be notified by email when your return has been processed.
Please note that once your items have been received at our warehouse and tracking shows that its been delivered, it can take up to 7 days for your return to be processed and actioned.
For any outstanding return queries please email firstname.lastname@example.org
Refunds Not Eligible:
Please note the following scenarios are not eligible for a refund and you will only be able to exchange your product if:
- You have purchased an outlet item
- Your item shows delivered by the courier company but has not been received. It is at the discretion of Tapered to issue a replacement as a a gesture of goodwill.
- Your items were lost in transit upon returning to our warehouse.