Returns Policy

How Do I Return an Item?

If you need to exchange or refund your order, visit our returns portal to create a return.

click here to go to returns portal 

Returns Info

We offer a 45 day exchange or full refund if you are not satisfied. This 45 day window begins upon receipt of your item as specified in your tracking info

To be eligible for a refund or exchange:

  • Items must have tags attached and be returned in original packaging
  • Items must remain unworn (except trying the garment on) and unwashed 
  • Be in a suitable condition to be restocked 

Returned items are fully inspected and will not be accepted if they do not meet this criteria.

For any outstanding returns please email returns@taperedmenswear.com 

Once your returned item is received we will either process your refund or exchange. You will be notified by email when your return has been processed. For any updates on the progress of your return simply email us at returns@taperedmenswear.com. If your tracking information shows that it has been received by our warehouse but you have not received your exchanged item, please forward your proof of postage to returns@taperedmenswear.com and we can process your exchange immediately.

OUTSIDE UK: Please note we are not responsible for paying any costs and charges associated with returning items to us, including customs charges (import duty or tax) on any returns. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

We recommended marking the shipment as 'returned items' to avoid customs charges.

Clearance items and outlet:

Clearance items (Patterned shirts) cannot be refunded. We are however, willing to exchange the product.

All outlet items are non returnable.

Refunds Not Eligible

Please note the following scenarios are not eligible for a refund and you will only be able to exchange your product if:

You have purchased a clearance item

Your item shows delivered by the courier company but has not been received. It is at the discretion of Tapered to issue a replacement as a a gesture of goodwill.

Returns FAQs

Do returns cost?

UK Returns are Free. All international returns are at the additional cost of the customer.

How long does it take to get my refund?

We aim to process and refund all returns within 7-10 working days upon receipt of your items. 

What is the address to return my item to?

Tapered Menswear Returns

Total Fulfilment

Unit 76 Warfield Road

Kellythorpe

East Yorkshire

YO25 9FQ

United Kingdom

 

My package hasn’t been received, what do I do?

If you haven’t received an update regarding your return just email us at returns@taperedmenswear.com or chat with us. Our support team are on hand to help you every step of the way.