How to Return Your Items

Need to return an item? We offer a 45 day exchange or full refund if you are not satisfied. This 45 day window begins upon receipt of your item as specified in your tracking info.

To be eligible for a refund or exchange:

  • Items must have tags attached and be returned in original packaging
  • Items must remain unworn (except trying the garment on) and unwashed 
  • Be in a suitable condition to be restocked 

Returned items are fully inspected and will not be accepted if they do not meet this criteria.

UK Customers

1: To request a refund or exchange simply fill out the below online returns form.

2: Follow the link here and complete the instructions to generate a returns label. Please input your order number and address as detailed in your original order. Note that our returns are handled by Storeship ltd. The label generated will be addressed to Storeship. 

3: Once received we will either process your refund or exchange. You will be notified of your refund once it’s processed. For exchanges we will automatically send out the required item as detailed in your returns form, you will not receive an email confirming this. For any updates on the progress of your return simply email us at support@taperedmenswear.com


Non UK Customers

1: To request a refund or exchange simply fill out the below returns form.

2: Please note we are not responsible for paying any costs and charges associated with returning items to us, including customs charges (import duty or tax) on any returns. We recommend you return your order via a tracked shipping method, or request a proof of postage receipt, as we cannot refund/exchange lost returns.

We recommended marking the shipment as 'returned items' to avoid customs charges.

Please return your item to:

Tapered Menswear c/o Storeship Limited

Chelsea House

Duke Street

Nottingham

Nottinghamshire

NG7 7HP

United Kingdom

3: Once received we will either process your refund or exchange. You will notified of your refund once it’s processed. For exchanges we will automatically send out the required item, but you will not receive an email confirming this. For any updates on the progress of your return simply email us at support@taperedmenswear.com


Clearance items and outlet:

Clearance items (Patterned shirts) cannot be refunded. We are however, willing to exchange the product.

All outlet items are non returnable.

ONLINE RETURNS FORM

 

 

Returns FAQs

How long does it take to get my refund?

We aim to process and refund all returns within 7-10 working days upon receipt of your items

What is the address to return my item to?

For UK customers you can generate a free return label here.


For Non UK customers the address for your return is:

Tapered Menswear c/o Storeship Limited

Chelsea House

Duke Street

Nottingham

Nottinghamshire

NG7 7HP

United Kingdom

I haven’t received an email regarding my return, have you received it?

We do not notify you to let you know that we have received your return. Once your item is received at our warehouse we process your return according to your returns form. For refunds you will receive an email when your refund has been processed. For exchanges we automatically send out your item without emailing you.


Why does the return label say Storeship?

All returns are handled by Storeship Ltd. 


My package hasn’t been received, what do I do?

If you haven’t received an update regarding your return just email us at support@taperedmenswear.com or chat with us. Our support team are on hand to help you every step of the way.