Shipping Info

All orders are shipped from our UK warehouse within 24 hours of your orders being received. Orders received before 12pm Monday - Sunday (Excluding Bank Holidays) will be dispatched on the for same day. 

As soon as your order has been dispatched you will receive an email confirmation with tracking info. 

Please check our shipping FAQs below:

FAQs

We ship worldwide. Please refer to the shipping cost and times FAQ for furrther info.

UK deliveries (including Channel Islands) are couriered by Fast Despatch Logistics or Royal Mail Tracked Services.

Delivered in 1-2 working days

All orders are sent fully trackable:

Domestic Postal Service: 5-7 working days

DHL Express: 2-3 working days

Shipping is free on orders over £100. This is sent through our standard tracked service.

UK (including Channel Islands) Standard Service (1-2 Working Days): Fast Dispatch Logistics £3.99

International Tracked Standard (Domestic Postal Service 5-7 Days): £15.00

International Tracked Express (DHL 2-3 Working Days) £19.00

With international deliveries please check with your country’s custom agency for information on custom fees and import duty.

As the UK has now left the EU there are additional import fees for EU customers that need to be paid upon receipt of your item. The courier will contact you by email or post when it is received at your local customs office. They will provide clear instructions on how much is payable and how to pay this. 

You'll be responsible for paying it to the authorities, we are not involved in this process.

How much are the fees?

How much, depends on a number of different factors. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

If you have selected express shipping through DHL, they may charge an additional admin fee for processing this payment.

What happens if I do not want to pay the fees?

If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.

When selecting DHL please note that additional admin fees may apply when clearing customs.

Please check your dispatched email confirmation for your tracking number and link.

UK Orders: Tracked here

International Orders:

Standard Shipping

Express Shipping

All UK delivery services are tracked by Fast Despatch Logistics (FDL) and international orders by DHL Express Worldwide or Domestic Postal Service.

When placing your order, please make sure that you specify the correct delivery address. We take no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or safe place.

Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Pre-orders are shipped on the date displayed next to the 'pre-order' button displayed on the product page.

If your order contains a product thats in stock it will be shipped at the same time as the pre-ordered product.