As the UK has now left the EU there are additional import fees for EU customers that need to be paid upon receipt of your item. The courier will contact you by email or post when it is received at your local customs office. They will provide clear instructions on how much is payable and how to pay this.
You'll be responsible for paying it to the authorities, we are not involved in this process.
How much are the fees?
How much, depends on a number of different factors. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
If you have selected express shipping through DHL, they may charge an additional admin fee for processing this payment.
What happens if I do not want to pay the fees?
If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.
When selecting DHL please note that additional admin fees may apply when clearing customs.