Shipping Info

All orders are shipped from our UK warehouse within 24 hours of your orders being received. Orders received before 12pm Monday - Sunday (Excluding Bank Holidays) will be dispatched on the for same day. 

As soon as your order has been dispatched you will receive an email confirmation with tracking info. 

Please check our shipping FAQs below:

FAQs

We ship worldwide. Please check below for our shipping exclusion list.

UK deliveries (including Channel Islands) are couriered by Evri and DPD.

Delivered in 2-3 days as standard or 1-2 days with the express option.

UK

All UK orders are shipped with:

Evri

DPD

International

International orders are shipped with Royal Mail then passed to your countries Domestic Postal Service. Or express shipping to the US is by FedEx.

All orders are sent fully trackable:

Domestic Postal Service: 5-7 working days

US Express Shipping (FedEx 4-5 Days): £19.00

Shipping is free on orders over £100. This is sent through our standard tracked service.

UK (including Channel Islands)

Evri Standard (Tracked 2-3 Days): £3.99

Evri Express (Tracked 1-2 Days): £4.99

DPD (Tracked 1-2 Days): £9.99

International Tracked Standard (Domestic Postal Service 5-7 Days): £17.00

US Express Shipping (FedEx 4-5 Days): £27.00

With international deliveries please check with your country’s custom agency for information on custom fees and import duty.

As the UK has now left the EU there are additional import fees for EU customers that need to be paid upon receipt of your item. The courier will contact you by email or post when it is received at your local customs office. They will provide clear instructions on how much is payable and how to pay this. 

You'll be responsible for paying it to the authorities, we are not involved in this process.

How much are the fees?

How much, depends on a number of different factors. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.

If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

If you have selected express shipping through DHL, they may charge an additional admin fee for processing this payment.

What happens if I do not want to pay the fees?

If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.

When selecting DHL please note that additional admin fees may apply when clearing customs.

Please check your dispatched email confirmation for your tracking number and link.

UK Orders:

You can track your order with the courier selected.

For orders shipped by Evri you can track your order here

For orders shipped by DPD you can track your order here

USA Orders:

For orders shipped by USPS you can track your order here

For orders shipped by FedEX you can track your order here

International Orders:

All international orders are shipped by local postal service which can be tracked here

When placing your order, please make sure that you specify the correct delivery address. We take no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or safe place.

Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Pre-orders are shipped on the date displayed next to the 'pre-order' button displayed on the product page.

If your order contains a product thats in stock it will be shipped at the same time as the pre-ordered product.

Which Countries Do You Ship To?

We Ship To Over 200 Countries Worldwide.

We currently do not ship to:

Afghanistan, Burundi, Guadeloupe, Iraq, Iran, Kosovo, Lebanon, Libya, Mali, Martinique, Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe