All orders are shipped from our UK warehouse within 24 hours of your orders being received. Orders received before 12pm Monday - Sunday (Excluding Bank Holidays) will be dispatched on the for same day.
As soon as your order has been dispatched you will receive an email confirmation with tracking info.
Please check our shipping FAQs below:
We ship worldwide. Please check below for our shipping exclusion list.
UK deliveries (including Channel Islands) are couriered by Evri, Royal Mail and DPD.
Delivered in 2-3 days as standard or 1-2 days with the express option.
All orders are sent fully trackable:
DPD: 5-7 working days
US Express Shipping (FedEx 4-5 Days): £19.00
Shipping is free on orders over £125. This is sent through our standard tracked service.
UK (including Channel Islands)
Evri Standard (Tracked 2-3 Days): £3.99
Evri Express (Tracked 1-2 Days): £4.99
Royal Mail 48 Hour: £5.99
DPD (Tracked 1-2 Days): £9.99
USA
US Tracked Standard (DPD 5-7 Days): £18.00
US Express Tracked (FedEx 4-5 Days): £27.00
Australia
International Tracked Standard (DPD 5-7 Days): £25.00
Cyprus
International Tracked Standard (DPD 5-7 Days): £28.00
New Zealand
International Tracked Standard (DPD 5-7 Days): £65.00
Saudi Arabia
International Tracked Standard (DPD 5-7 Days): £35.00
Israel
International Tracked Standard (DPD 5-7 Days): £25.00
Rest Of Europe
International Tracked Standard (DPD): £17.00
Rest Of The World
International Tracked Standard (DPD): £19.00
With international deliveries please check with your country’s custom agency for information on custom fees and import duty.
As the UK has now left the EU there are additional import fees for EU customers that need to be paid upon receipt of your item. The courier will contact you by email or post when it is received at your local customs office. They will provide clear instructions on how much is payable and how to pay this.
You'll be responsible for paying it to the authorities, we are not involved in this process.
How much are the fees?
How much, depends on a number of different factors. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.
If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.
If you have selected express shipping through DHL, they may charge an additional admin fee for processing this payment.
What happens if I do not want to pay the fees?
If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.
When selecting DHL please note that additional admin fees may apply when clearing customs.
Please check your dispatched email confirmation for your tracking number and link.
UK Orders:
You can track your order with the courier selected.
For orders shipped by Evri you can track your order here
For orders shipped by DPD you can track your order here
USA Orders:
For orders shipped by DPD you can track your order here
For orders shipped by FedEX you can track your order here
International Orders:
All international orders are shipped by DPD which can be tracked here
When placing your order, please make sure that you specify the correct delivery address. We take no responsibility for missing parcels that have been sent to the wrong address or have been requested to be left with a neighbour or safe place.
Please note: we do not refund or replace tracked items that show as being delivered. For this reason, we always recommend that you get items delivered to a secure address.
Pre-orders are shipped on the date displayed next to the 'pre-order' button displayed on the product page.
If your order contains a product thats in stock it will be shipped at the same time as the pre-ordered product.
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores. If you experienced an issue with your order, please file a claim with Route’s team here.
Check Routes FAQs Below:
What is Route and Green Package Protection?
Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an
agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Where is My Order?
Once your order has been fulfilled by our team, a shipping confirmation with a tracking number will be emailed. You can download Route’s mobile app for iOS or Android to visually track your package and receive real-time notifications on its estimated delivery.
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes if the merchant has Automatic Issue Resolution enabled.
In both cases, the Route Premium cost will not be refunded.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
When Should I File a Claim?
Marked As Delivered (Stolen)
Stuck In Transit (Lost)
Damaged
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
While Route itself is not an insurance company, Route is authorized to provide access to shipping insurance. It does this through its entity, Safe Order Solutions, which is licensed to sell the shipping insurance issued by Seg Insurance Ltd. This makes Route's Protect product legal and compliant for brands to offer as shipping insurance to their customers.
We Ship To Over 200 Countries Worldwide.
We currently do not ship to:
Afghanistan, Burundi, Guadeloupe, Iraq, Iran, Kosovo, Lebanon, Libya, Mali, Martinique, Nicaragua, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, Yemen, Zimbabwe
