If you cannot find your answer in our below FAQs please email us at firstname.lastname@example.org and our customer care team will be ready to assist!
1. What is a tapered fit shirt?
A tapered fit shirt was specifically designed for guys with wide shoulders and a narrow waist, to help enhance their V shape and provide comfort at the same time. This eliminates the frustration guys face of fabric billowing around the waist and having to go to a tailor just to fix the problem.
1.1 Do I need to open an account in order to shop with you?
No, you don’t need to. You can make purchases and check out as a guest everytime.
However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us.
1.2 How do I /create an account?
Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.
1.3 How do I order?
Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and checkout. Check and ensure that all information is correct before confirming your purchases and payment.
1.4 I have problems adding items to my Shopping Cart
You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart
hence the status of the items is reflected as “Temporarily Unavailable”.
1.5 How do I pay for my orders?
We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express. We also accept Paypal, Apple Pay and Google Pay. A link to this with instructions is provided on the checkout page.
1.6 Can I amend and cancel my order?
If you wish to cancel or amend an order once it has been placed, you must email immediately with your amendments required. This will ensure we can carry out the amendments in full before your order has been processed.
1.7 I have a discount code, how can I use it?
Key in the discount code at the field “Discount Code” at check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during checkout. Kindly ensure that all information is correct before confirming your purchase. We cannot retrospectively apply a voucher code once your order has been placed. Additionally, discount codes are invalid during sale periods.
1.7.1 My discount code, isn’t working?
If you have been provided with a discount code that isn’t valid please email us at email@example.com. Please be advised that for a bundle deal your discount code will not be valid as the bundle discount is automatically applied.
1.8 How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.
2. SHIPPING & DELIVERY
2.1 When will my order be processed?
All orders will be processed within 24 hours, excluding weekends and public holidays. Time stated is based on London, UK (GMT) time.
2.2 How long will it take for me to receive my order?
The Standard courier delivery time frame is approximately 2-5 working days and the Express courier is approximately 1-2 working days from the time of placing your order. This is applicable only to all UK deliveries. For all international deliveries, the time taken is 3-4 working days for Europe and 5-7 working days for the rest of the world.
2.3 How can I track my delivery?
If you chose a track service you can track your order once it has been dispatched. An email confirmation will be sent to you with your tracking number. You may check and track the delivery status of your orders with our local logistics partner Royal Mail here
2.4 What are the shipping charges?
Shipping is £3.99 for standard untracked UK delivery and £5.99 for First Class. Standard tracked UK delivery is available at £6.99
International Tracked service:
Rest of world: £15.99
2.5 Can I change my shipping address after my order has been confirmed?
Yes, please email firstname.lastname@example.org immediately if any amendments to the address are required. Please be advised we cannot make changes to your address after your items have been dispatched.
2.6 There is a missing item in my order, what should I do?
We apologise for sending you an incomplete order. Please contact our Customer Care Team at email@example.com and we will get back to you as soon as we can.
2.7 I’ve received a defective item, what should I do?
We apologise if you had received a defective item from us. Please contact our Customer Care Team at firstname.lastname@example.org with a snapshot of the product and we will get back to you as soon as we can.
2.8 I’ve received an incorrect item, what should I do?
We apologise for sending you the wrong item. Please contact our Customer Care Team at email@example.com and we will get back to you as soon as we can.
2.9 I’ve purchased the wrong size or color
We do provide exchanges for size or colour if required. You can refer to our Returns & Exchanges policy here and its procedures.
2.10 I have not received my parcel, what should I do?
Kindly drop an email to our Customer Care Team at firstname.lastname@example.org if you have not received your parcel after 10 working days and we will assist you accordingly
2.11 Will there be an additional charge for redelivery?
There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.
2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?
For international deliveries you may check the status of your parcel here via your tracking number at to find out why it might have been delayed. Alternatively, you may drop us an email at email@example.com and we will assist you further.
3. Sizing and fit
3.1 How do I check which size I am?
Please refer to our size guide here. Use the instructions on how to measure your chest, then apply that to our size guide. If you are unsure about which size to choose email firstname.lastname@example.org for which size will be best.
3.2 I think I am in between sizes, which would be best?
We suggest going by your chest size for the best fit. Please bear in mind that our Tapered Fit is extremely well fitted. Therefore, if you feel you are between two sizes we recommend sizing up. But if you are still unsure on your size you can email us at email@example.com
4.1 Can I return my item to you?
Yes we offer a full 45 day returns policy for a full refund or exchange. Please refer to our full returns policy here.
4.1 Do you cover return costs?
We do not cover the return costs of returning your item to us. If you are returning your items from outside of the UK you will be liable to pay any additional customs and duties charges.