FAQs

If you cannot find your answer in our below FAQs please email us at support@taperedmenswear.com and our customer care team will be ready to assist! Or chat with us.

    General Information

    A Tapered Fit Shirt was specifically designed for guys with wide shoulders and a narrow waist, to help enhance their V shape and provide comfort at the same time. This eliminates the frustration guys face of fabric billowing around the waist and having to go to a tailor to fix the problem.

    Our HQ and fulfilment operations are based in the UK but we ship worldwide.

    Shipping / Delivery

    Yes - We ship worldwide.

    This is dependent on the service level selected. For UK delivery the standard courier delivery time frame is approximately 1-2 working days from the time of placing your order.

    All international orders are shipped by domestic postal service (5-7 working days) or DHL express (2-3 working days).

    You can track your order once it has been dispatched. An email confirmation will be sent to you with your tracking number. You may check and track the delivery status of your orders with our local logistics partner FDL here

    All orders are sent fully tracked.

    Shipping is FREE on all orders over £100

    Shipping is £3.99 for express 24 Hour Tracked service.

    International Tracked service:

    International Tracked Standard (Domestic Postal Service 5-7 Days): £15.00

    International Tracked Express (DHL 2-3 Working Days): £19.00

    If you are an EU customer, there will additional customs and duties fees payable, this amount is calculated on the value of the goods.

    Yes, please email support@taperedmenswear.comimmediately if any amendments to the address are required. Please be advised we cannot make changes to your address after your items have been dispatched.

    We apologise for sending you the wrong item. Please contact our Customer Care Team at support@taperedmenswear.com and we will get back to you as soon as we can.

    We apologise for sending you an incomplete order. Please contact our Customer Care Team at support@taperedmenswear.com and we will get back to you as soon as we can.

    We apologise if you had received a defective item from us. Please contact our Customer Care Team at support@taperedmenswear.com with an image of the product and we will get back to you as soon as we can.

    We do provide exchanges for size or colour if required. You can refer to our Returns & Exchanges policy here and its procedures.

    There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

    Kindly drop an email to our Customer Care Team at support@taperedmenswear.com if you have not received your parcel after 10 working days and we will assist you accordingly.

    For international deliveries you may check the status of your parcel at the following links below:

    Standard Shipping

    Express Shipping

    Use your tracking number to find out why it might have been delayed. Alternatively, you may drop us an email at support@taperedmenswear.com and we will assist you further.

    As the UK has now left the EU there are additional import fees for EU customers that need to be paid upon receipt of your item. The courier will contact you by email or post when it is received at your local customs office. They will provide clear instructions on how much is payable and how to pay this. 

    You'll be responsible for paying it to the authorities, we are not involved in this process.

    How much are the fees?

    How much, depends on a number of different factors. For example, many countries have a 'low value threshold' below which they do not charge any Customs Duty.

    If you do have to pay Customs Duty though, the amount payable is usually calculated based on the value of the goods and the type of goods being imported.

    If you have selected express shipping through DHL, they may charge an additional admin fee for processing this payment.

    What happens if I do not want to pay the fees?

    If, for whatever reason, you refuse the customs fee and the parcel is returned back to us, a shipping and handling fee may be deducted from your refund. If you're still unsure on whether you'll be subject to customs fees, we recommend contacting your local customs office for more info before placing your order.

    Account

    No, you don’t need to. You can make purchases and check out as a guest every time.

    However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us.

    Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal details. You can optionally open an account when you place your order.

    Order

    Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and secure checkout. Check and ensure that all information is correct before confirming your purchases and payment.

    After you have placed your order, you will receive an acknowledgement email from us to confirm that your order has been received.

    However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

    All orders will be processed within 24 hours, excluding weekends and public holidays. Time stated is based on London, UK (GMT) time.

    You will be able to add the items as long as it is available. If the item is out of stock the size will be "greyed" out, in this scenario you can sign up for back in stock notifications.

    We accept payments via all major credit and debit cards such as Mastercard, VISA and American Express. You can checkout with Paypal, Apple Pay, Google Pay, Klarna and Clear Pay.  A link to this with instructions is provided on the checkout page. For More info on how to checkout with Klarna see our Klarna FAQs page here.

    If you wish to cancel or amend an order once it has been placed, you must email immediately with your amendments required. This will ensure we can carry out the amendments in full before your order has been processed.

    Discount Codes

    All discounts are subject to change, We reserve the right to remove discounts.


    Discount codes cannot be used in conjunction with each other or during a site wide promotion.


    Discount codes will expire after the specified time frame.


    Unique discount codes are only valid for use by the customer issued. 


    Discount codes are case sensitive. Please ensure you enter the code exactly as shown to redeem. 

    Key in the discount code at the field “Discount Code” at checkout. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during checkout. Kindly ensure that all information is correct before confirming your purchase.

    We cannot retrospectively apply a voucher code once your order has been placed. Additionally, discount codes are invalid during sale periods and on clearance items.

    If you have been provided with a discount code that isn’t valid please email us at support@taperedmenswear.com.

    Please be advised that for a bundle deals and on clearance items your discount code will not be valid as discount is already applied.

    Product

    If the product you want is out of stock on the website, you can sign up to a one-off notification to receive an email when this is back online and available to buy.

    This option is on the product page that you are interested in, just select your size and it will bring you up with this option to leave your email and receive this notification. 

    Please refer to our size guide here. Use the instructions on how to measure your chest, then apply that to our size guide. If you are unsure about which size to choose, email support@taperedmenswear.com for which size will be best.

    We suggest going by your chest size for the best fit. Please bear in mind that our Tapered Fit is extremely well fitted. Therefore, if you feel you are between two sizes we recommend sizing up. But if you are still unsure on your size you can email us at support@taperedmenswear.com

    No, all our shirts are single cuff and do not allow cufflinks.

    If you have purchased a gift card and you are having issues with checkout please email us at support@taperedmenswear.com

    Returns

    We've extended our returns period over Christmas from the 45 days to 60 days for customers who have purchased gifts in the lead up to Christmas.

    Yes we offer a full 45 day returns policy for a full refund or exchange. Please refer to our full returns policy here.

    All returns for UK orders are free. For international orders outside of the UK, we do not cover the return costs of returning your item to us. If you are returning your items from outside of the UK you will be liable to pay any additional customs and duties charges.

    At this moment in time, we do not have the facility to provide a QR code. Therefore you will need to find a solution to print off your return label provided. 

    Please note that once your items have been received at our warehouse and tracking shows that its been delivered, it can take up to 7 days for your order to be processed and your return to be actioned.

    It can then take 5 days for your refund to appear in your account after the refund has been processed.

    You will receive an email confirmation regarding the status of your return. 

    If you want your exchange to be processed quickly you can email your returns tracking information to returns@taperedmenswear.com. Please include the following in your message:

    Proof of postage (like a receipt)The tracking numberYour order number